Faq
Do I need an account to place an order?
You can shop without creating an account. However, we recommend you register to enjoy the following benefits:
- Review past purchases.
- Add pieces you love to your Wish List.
- Save your address and card details so you can save time in the future.
How to place an order?
- Choose a category from the navigation menu at the top of the webpage or search to explore a specific style, trend, or category.
- Select your desired piece and click on the item to view more details.
- To add to cart, simply select your desired size and color and click ‘add to cart’. Once you've added all items, checkout your items via your shopping bag. Click on the bag icon on the top right hand corner of the webpage to view your shopping bag. Then, click the checkout button to checkout.
- Sign into your account or, if you've not created one yet, proceed via guest checkout.
- Enter your address, payment method and delivery details to complete your order.
- That's it - we'll confirm the order within 1-3 business days and it will be sent your way.
When do you ship my order?
We ship most items 3-5 business days after receiving your order. When your order has been shipped, we will send you an email with tracking details. Please note that orders may be split into multiple shipments, and items ordered together may not be shipped on the same day.
For pre-order items, the estimated shipping date can be found on the specific description pages of the items.
Where can I find size & fit advice?
Click on the ‘Size Guide’ button on each product page for the detailed measurements of each product, conversion chart and size fitting guide. When selecting your size on the product page, you may also find the product measurements of each size right below the size selection section. If you are unsure about your size, simply reach out to our customer service team.
An item that was added to my shopping cart was sold out?
An item is only reserved for you when your purchase is complete. If an item is extremely popular and is limited in stock, it might be sold out once you reach the checkout. You are therefore encouraged to submit your order and payment as soon as possible.
Do you restock items that are sold out?
To be notified if a sold-out item becomes available again, click on 'notify me when available' on the specific item page, select the size you need, and then enter your email address. We will inform you when the item gets restocked.
Can I cancel or modify my order? Can I change shipping address?
It is only possible to make modification to your order within 2 hours of order placed and if the order has not been processed. This includes cancelling an order in full or in part, changing an address, changing a shipping method, and adding, replacing or removing items from your order. We process orders very quickly, so modifications cannot always be fulfilled. You must immediately contact our Customer Service Team (within 2hours) at service@urbanrevivo.com with your change/cancellation request details included.
What currencies can I pay in?
We provide nine currency conversion options on our website. You will be charged the equivalent of USD in your selected currency at the checkout page.
Is my privacy and personal information secure on your site?
At Urban Revivo, the security of online purchases is fundamental. All transactions are performed through secure payment systems. Please click here for full details on how we protect your privacy and personal information.
Will I have to pay any custom duties and/or taxes?
The price you pay to us excludes all import duties and sales taxes. As we are unable to advise you on the exact amount of taxation, we recommend you contact your local customs office or tax authority before placing your order. Tax is charged by the customs offices in the destination countries based on their rules and policies. It is the customer’s responsibility to find out the tax policies of their country. Shipments from all our warehouses are not being paid for custom duties and taxes. Therefore, if any, these additional charges must be paid by the customer. Customers take full liability for all return shipment costs, custom duties, and handling fees should they refuse to accept a parcel due to import duties or taxes.
What does pre-order mean?
The pre-order concept is introduced as part of our efforts in reducing our footprint for a better future. We believe that we can reduce environmental waste from cheap throwaway fashion or over-production and help build a more responsible and sustainable industry. Pre-order items are not in-stock items and will take additional time to be shipped out. The estimated shipping date for every pre-order item is displayed on their respective product pages. Rest assured that as soon as we get hold of your pre-order items, we will ship them out as soon as possible.
How to return?
We accept returns within 30 days from the date the item was delivered to you. Please contact our customer service before you return the items. Any returned items without submitting a return request will not be accepted. For more details, please refer to our Return & Refund policy.