RETURN & REFUND POLICY – Urban Revivo
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RETURN & REFUND POLICY

We accept returns within 30 days of the receipt for most items in new condition.
Conditions

1. Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included, without any marks or signs of wear (ex. makeup marks, deodorant marks, etc.) to be eligible for return. The original shipping fee (if any) is non-refundable, in most cases;
2. For reasons of hygiene, the following items cannot be returned: bodysuits, lingerie, socks, underwear and other personal clothing;
3. Please make sure to contact our customer service team first before you return the items. Any return request not authorized by the customer service will not be accepted;
4. If your purchase with coupon/gift card, we have the right not to refund the coupon/gift card you have used. Please use your coupons/gift card prudently.
Please take care when trying on your purchases and return them in the same condition you received them. Any return that does not meet our policy or exceeded the valid 30 days return period will not be accepted.

If the return is not related to quality issues, shipping cost will be beard by customer. For example, the below conditions are not related to quality issues:

1) Loose threads, raw edges, thickness, touch, and color difference in monitor display;
2) Returns due to dissatisfaction in style, color, and changes in personal reason;
3) Damages due to use, wash, care, improper maintenance, self-repair, modifications, or other human factors;
4) Defective goods that have been clearly indicated at the time of purchase;
5) There may be slight differences to different size with the same items due to individual design and style in items;
6) The sizing chart and the customer service team can only offer recommendations before your purchase. Returns due to sizing issues do not constitute as quality issues;

Return and Refund Procedure
*Picture is needed when it’s quality issue, please attach it on the return confirmation email.

1) Submit return application via Return Portal;
2) Enter your order number and email;
3) Select the item(s) you would like to return and the reason for return;
4) Please note that you can only submit ONE request per order;
5) We'll be in touch with instructions for return after we receive your application within 1 business day.

After receiving return instructions, please package up the item(s) to be returned with the original packing and provide the related tracking number to Customer Service Team once you shipped out the parcel. Within 5-10 business days after our warehouse has received and checked your return item(s), the corresponding refund will be issued to the original payment method.

Note: 1) Please do not return your order to the address that marked on the parcel, any return request not authorized by the customer service will not be accepted. 2) Please note that we do not accept any drop-offs. All returns must be mailed.

Exchange

Unfortunately, we don’t offer exchanges at the moment, but you can place a new order and initiate a return. Your refund will be processed as soon as we receive the returned package.

About Chargeback

We understand that you have the right to raise a dispute so as to protect your payment safety, but please be informed that a ChargeBack process may take up to 180 days, we kindly ask you to contact with Customer Service Team for assistance in advance, our team will ensure to offer you an appropriate solution as soon as possible.

If you have any questions, please contact Customer Service Team.
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