Urban RevivoUrban RevivoUrban Revivo

RETURN & REFUND POLICY-1103

Return Conditions

We accept returns within 30 days of the receipt for most items in new condition.

Return & Refund Policy

  • Item(s) must be returned unworn, undamaged and unused, with all tags attached and without any marks or signs of wear (ex. makeup marks, deodorant marks, etc.) to be eligible for return.
  • For reasons of hygiene, the following items cannot be returned: bodysuits, lingerie, socks, underwear and other personal clothing.
  • Please make sure to contact our customer service team first before you return the items. Any returned items without previous contact will not be accepted.
  • If your purchase with coupon, we have the right not to refund the coupon you have used. Please use your coupons prudently.
  • The original shipping fee is non-refundable.

Please take care when trying on your purchases and return them in the same condition you received them. Any return that does not meet our policy or exceeded the valid 30 days return period will not be accepted. If the return is not related to quality issues, shipping cost will be beard by customer.

About Chargeback

We understand that you have the right to raise a dispute so as to protect your payment safety, but please be informed that a Charge Back process may take up to 180 days, we kindly ask you to contact with Customer Service Team for assistance in advance, our team will ensure to offer you an appropriate solution as soon as possible.

For example: the below conditions are not related to quality issues.

  • Loose threads, raw edges, thickness, touch, and color difference in monitor display do not constitute as quality issues;
  • Returns due to dissatisfaction in style, color, and changes in personal reason do not constitute as quality issues;
  • Damages due to use, wash, care, improper maintenance, self-repair, modifications, or other human factors do not constitute as quality issues;
  • Defective goods that have been clearly indicated at the time of purchase do not constitute as quality issues and will not accepted for returns;
  • There may be slight differences to different size with the same items due to individual design and style in items.
  • The sizing chart and the customer service team can only offer recommendations before your purchase. Returns due to sizing issues do not constitute as quality issues.

Return and Refund Procedure

1.Please contact our Customer Service Team to apply return, indicating the item(s) you would like to return and the reason. If there is any quality issue, please provide related images of said item(s) accordingly.

2.You will receive a confirmation email including return instructions and return address from our Customer Service Team as soon as possible.

3.After receiving return instructions, please package up the item(s) to be returned with the original packing and provide the related waybill number to our Customer Service Team once you shipped out the parcel.

4.Within 5-10 days after our warehouse has received and checked your return item(s) , the corresponding refund will be issued to the original payment method according to your communication with our service team.

If you have any questions, Please contact our Customer Service Team.

Note: Please do not return your order to the address that marked on the parcel, it is not our return address. Contact Customer Service Team before you would like to make a return.

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
Not enough items available. Only [max] left.
Shopping cart
Take an extra 15% off orders over $129 and 25% off orders over $199

Your cart is empty.

Return To Shop

Add Order Note Edit Order Note
Estimate Shipping
Add A Coupon

Estimate Shipping

Add A Coupon

Coupon code will work on checkout page