Caroll K.
Beautiful top !!
Beverly U.
I sent both shirts back to your company and shared the tracking info in order to receive a refund. I sent package back on Feb. 22, 2024. I still have not received a refund for the amount of the returned merchandize - $69.41
Stephanie J.
Frustrating Shopping Experience with Urban Revivo: A Cautionary Tale
I loved this top upon seeing it on Karenbritchick's YouTube Channel, but the reality of my shopping experience left me utterly disappointed. From start to (non-existent) finish, this has been an ordeal.
Firstly, let's talk about shipping – or should I say lack thereof. The delivery process was anything but quick, leaving me anxiously awaiting my purchase for what felt like an eternity. When the denim tops finally arrived, my excitement quickly turned to dismay as neither size fit me properly. To add insult to injury, one of the tops was defective, with the XXL somehow smaller than the XL. It was a glaring oversight on Urban Revivo's part that left me questioning the quality control measures in place.
Naturally, I sought recourse by attempting to obtain a refund for one of the tops and an exchange for the other. Little did I know that this would be the beginning of a saga that has stretched on since January. Despite returning both tops promptly, Urban Revivo has yet to honor their end of the transaction. It's now March, and I'm still left empty-handed, both figuratively and literally.
I will give them points for communication, but the amount of time is taking for resolution is nothing short of unacceptable. At this point, it's abundantly clear that Urban Revivo has lost a loyal customer – once I finally resolve this debacle, I'll be taking my business elsewhere.
In conclusion, my experience with Urban Revivo has been nothing short of a nightmare. From a long shipping time, shipping to defective merchandise and an abysmal refund/exchange process, it's safe to say that I won't be returning anytime soon. Save yourself the headache and steer clear of this retailer – trust me, you'll thank me later.
Michelle G.
Nice price with great quality. This is my third purchase of another great choice item. Definitely will purchase again.
Maya K.
I’m always a small/ xs and find it bizarre that I couldn’t button the middle button on this shirt.
Stephanie J.
I ordered 2 of the same top in an XL and XXL. The XXL was smaller than the XL. I placed the order on January 13. I am completely frustrated with Urban Revivio for the following reasons:
- Shipping was not fast. I received the items around January 31
- Again, neither top fit and the larger size was defective, as the XXL was smaller than the XL
- I submitted a return request on January 31
- I received an email on February 2 that provided 3 options, which were very confusing; however, one of the options indicated I could get a new size and not return the old one.
- I initially requested a new size
- I then received a return approval on February 4, which stated the following: Once your return has been received and inspected, we’ll refund the order value to the original payment method. We aim to refund you within 5-7 working days of receiving your returned item.
- I shipped both tops back to the Omaha, NE address which they received on February 9
- A link was provided to provide Urban Revivo a tracking number
- I checked the tracking on February 13, and it indicated my return request had been rejected because they were shipping me another shirt
- I wrote Urban Revivo on February 19, included an image of my receipt, and asked the status of my refund for at least one of the tops if I was to receive a new one.
- I received an email from Urban Revivo on February 20 indicating I would receive my refund
- It is now February 29. I have yet to receive a refund and/or a new top
NEVER AGAIN!
Michelle M.
Sizing runs small. This is the second time I ordered from you. Both times the sizing was too small which meant that I had to return. Both times I had to beg and wrestle to get my refund. Both times you said you had refunded but refund never appeared in my bank so I had to continue to hound you. So poor. I will never return. You can keep your 15% off.
Carol S.
Your XXXL is a US size L. This shirt was approximately 10 inches too small. Across the front, from side to side there was a 10 inch gap from being able to button the shirt. In other online retailers like H&M, ASOS, GAP the XXXL fits a normal US women's 18/20, with a 41 to 43 inch waist. Your shirt will never fit a US XXXL. As you can see in the photos attached, your shirt waist measures 17 inches x 2 = 34 inches. A US 34 inch waist equates to a US size Large or 12/14. I am dissapointed.
Tanek J.
Love the shirt. Unfortunately it is too small. I typically wear a medium and the large is still too small.
GWENDOLYN S.
Loved it but it was to small. I gave it to my friend. The quality was top tier.
Yasmin O.
The quality is awesome but the sizing runs a bit small in my opinion.
Muriel J.
The top us beautiful, fits perfectly and is of the best quality as shown in the advertisement.
Carmen D.
runs small,quick delivery
Tonya J.
This shirt was cut 2 to 3 sizes too small. I’m an 8 and XL was too small. Then they wanted me to pay return shipping for defective merchandise.
Stephanie K.
I absolutely LOVE my shirt! It's so sheek. I can't wait to wear it. & the customer service was outstanding! I put the wrong suite number on my delivery address, which caused my shipment to be returned. Urban Revivo shipped it back to me quickly, for free, with no questions asked. And they were extremely responsive. This was my first experience with Urban Revive. I will definitely shop with them again.
Aisha K.
So, I found out about UR through fashionl vogger Jenee Naylor. She did a fashion edite featuring items from UR. The clothing is fashion forward and very accessible. I purchased several itlems and kept one. All the items that I ordered were great, but for the climate where I live, I could only really wear the denim shirt. The custumer service was great! When I returned the items that I chose not to keep the process was easy and I was issued a refund to my original form of payment. I will defintely be ordering again.
Cherita D.
I’ve always enjoyed my purchases from Urban Revivo! Great quality & style.
Items do take a while to arrive.
Gloria J.
The denim shirt is good quality and looks great however the size runs extremely small. I wear a size US large and I cannot button the shirt and it’s an X-large. You should note in the description that the shirt runs small. I was very disappointed when I put it on.
Tracey W.
I really love this shirt
Sandra K.
The quality of the shirt was great however it runs small so I had to return it. I mailed the shirt back with tracking information however I have not heard anything about my refund. I love the boots that I recieved and I am awaiting another order that I placed however I have not recieved any information as of yet. Order #131037
Joyce J.
Excellent quality and a great fit!
Renee B.
Great quality and beautiful design.
Keisha B.
Very great quality. The buttons are a little snug, but probably not enough to size up.